Refund Policy

If for some reason the shipment did not appear or got broken, we can process a money back reimbursement or deliver another shipment at your ask for. If however, you obtained partially purchase, we will process a money back reimbursement, and then charge your Credit Card again for the remaining balance so you are fully refunded, and then billed only for the items you received.

We will ask you to first allow 21 business days from the day the order was shipped. If after those 21 days, you have not receive the package, or if you received notification by Customs that your package was on hold or returned to sender, please send us email support@healpharmacy.com and we will take care of your request promptly.